Refund & Return Policy

At TYMONA, customer safety, hygiene, and product quality are very important to us.

Due to the hygienic and personal-care nature of our skincare and cosmetic products, all sales are final. We do not accept returns or exchanges due to change of mind.

For sealed goods that are not suitable for return due to health protection or hygiene reasons, the right to cancel may be lost once the product has been unsealed after delivery. This does not affect your statutory rights.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive an incorrect product, please contact us as soon as possible after delivery.

To help us review your request, please provide:

• Your order number
• A clear description of the issue
• Clear photos of the product and packaging

Once the issue has been reviewed and confirmed, TYMONA may provide a replacement or refund, as appropriate.

Order Cancellations

We process orders quickly, so cancellation requests should be submitted as soon as possible. We cannot guarantee that an order can be cancelled once processing or fulfilment has begun. This does not affect any cancellation rights you may have under applicable consumer law.

If you wish to request a cancellation, please contact us as soon as possible after placing your order. We cannot guarantee cancellation once processing has begun.

Refunds

If a refund is approved, it will be issued to the original payment method.

Please note that processing times may vary depending on your bank or payment provider.

Your Legal Rights

Nothing in this policy limits or excludes any rights you may have under applicable consumer protection laws.

Contact Us

If you have any questions regarding your order or this policy, please contact tripleoneeee@gmail.com

TYMONA
Healthy Skin. Simplified.